Anticipate incidents and manage your disputes effectively

No incident is overlooked: any deviation is recorded and notified to the people concerned. Identify internal or external sources of non-quality and improve the performance of your operations.

Proactive notifications in case of deviations

Any anomaly detected is reported in real time to the people concerned by email, through web notifications, or on your personal dashboard.

Collaborative dispute management with your carriers

Speed up the processing of your disputes. As soon as the dispute is opened, it is shared with the carrier concerned and followed up until it is closed.

A reliable measure of carrier service quality

By facilitating the feedback from your docks and your customers, you collect objective information on the quality of service of each of your carriers.

Workflow for managing your disputes

If necessary, a dispute is opened and gives rise to a collaborative management process with all the parties concerned. All the elements necessary to manage the dispute are available in the transport file.

Collection of customer feedback on delivery

Give your customers the means to report any discrepancies or dissatisfaction. Customer feedback is then centralised in the transport file, and automatically feeds your service quality indicators.