What is the purpose of our Privacy Policy?
Shiptify, which operates the website www.shiptify.com, places great importance on the protection and confidentiality of your personal data, which we consider a mark of seriousness and trust.
In this regard, our Privacy Policy for personal data clearly demonstrates our commitment to complying with applicable regulations regarding the protection of personal data, particularly the General Data Protection Regulation ("GDPR").
Specifically, our Privacy Policy aims to inform you about how and why we process your personal data in the context of the services we provide.
Who is our Privacy Policy intended for?
Our Privacy Policy applies to you, regardless of your place of residence, as long as you are at least 15 years old, whether you are one of our clients or a "simple" visitor to the website www.shiptify.com.
If you are under the legal age mentioned above, you are not allowed to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us via email at privacy@shiptify.com.
If you believe we hold personal data about your children without consent, we invite you to contact us at the dedicated address mentioned above.
Does our Privacy Policy apply to job candidates?
If you are a candidate for a position at Shiptify, you should consult our "candidate" policy, which is accessible at any time on our dedicated page at www.shiptify.com and details the processing conducted as part of our recruitment process.
Why do we process your personal data and on what basis?
We primarily process your personal data for the following reasons:
- To navigate our website, benefit from our services, and respond to your requests (e.g., requests for information, complaints, etc.) based on our terms of use and our legitimate interest in providing you with the best possible service.
- To keep you informed of our latest offers and events via email, SMS, and phone, based on our legitimate interest in retaining our customers and prospecting new potential clients.
- To record conversations we have with you during our sales calls, based on your prior consent.
- To follow and comment on our posts on social media based on our legitimate interest in maintaining a dedicated presence on social media.
- To use our instant messaging service based on our legitimate interest in communicating easily with you.
- To operate the videos on our site based on our legitimate interest in providing you with video content.
- To contact us via our contact form or chatbot, based on our legitimate interest in providing a means of contact for visitors.
How did we obtain your personal data?
Your data is collected directly from you as long as you are a client of our services or a "simple" visitor to our website www.shiptify.com, and we are committed to processing your data only for the reasons described above.
However, we may also obtain your personal data indirectly from partners if you have previously consented to this.
It is also possible that your personal data is processed indirectly during trade shows or through social networks (e.g., LinkedIn).
Conversely, once you voluntarily publish content on the pages we manage on social media, you acknowledge that you are fully responsible for any personal information you may transmit, regardless of the nature and origin of the information provided.
What personal data do we process and for how long?
We have summarized below the categories of personal data and their respective retention periods:
- Professional identification data (e.g., name, first name, position, company, etc.) and contact details (e.g., email address and business phone, etc.) retained for the duration of service provision, plus applicable statutory limitation periods, which are generally 5 years.
- When there is confusion between the name of your entity and your personal name (e.g., self-employed, very small business, etc.), economic and financial data (e.g., bank account number, verification code, etc.) retained for the duration necessary for the transaction and management of invoicing and payments, plus applicable statutory limitation periods, which are generally 5 to 10 years.
- Phone numbers for our SMS and phone sales prospecting campaigns retained for a maximum period of 3 years from the last contact we had with you.
- Email for receiving our newsletter retained until the end of your subscription to the newsletter.
- Statistical data related to the viewing of our videos that are anonymized and retained indefinitely.
- Connection data (e.g., logs, IP address, etc.) retained for a period of 1 year.
- Cookies, which are generally retained for a maximum period of 13 months. For more details on our use of cookies, you can refer to our cookies policy available at any time on our website.
Upon expiration of the applicable retention periods, the deletion of your personal data is irreversible, and we will no longer be able to communicate them to you after this period. At most, we can only retain anonymous data for statistical purposes.
Please also note that in case of disputes, we are required to retain all personal data concerning you for the entire duration of the file processing, even after the expiration of their previously described retention periods.
What rights do you have to control the use of your personal data?
The applicable regulations regarding data protection grant you specific rights that you can exercise at any time and free of charge, in order to control the use we make of your data.
- Right of access and copy of your personal data as long as this request does not conflict with business secrecy, confidentiality, or the secrecy of correspondence.
- Right to rectify personal data that is inaccurate, outdated, or incomplete.
- Right to object to the processing of your personal data carried out for commercial prospecting purposes.
- Right to request the deletion ("right to be forgotten") of your personal data that is not essential for the proper functioning of our services.
- Right to limit your personal data, allowing you to freeze the use of your data in the event of a dispute regarding the legitimacy of processing.
- Right to data portability, allowing you to retrieve part of your personal data to easily store or transfer it from one information system to another.
- Right to give directives on the fate of your data in the event of death, either through your intermediary or through a trusted third party or an heir.
For a request to be considered, it is essential that it is made directly by you at the address privacy@shiptify.com. Any request not made in this manner cannot be processed.
Requests cannot come from anyone other than you. We may therefore ask for proof of identity if there are doubts about the identity of the requester.
We will respond to your request as soon as possible, with a maximum deadline of three months from receipt, in cases where the request is technically complex or if we receive many requests at the same time.
Please note that we may always refuse to respond to any excessive or unfounded requests, particularly in light of their repetitive nature.
Who can access your personal data?
Your personal data is processed by our teams and by our technical service providers solely for the purpose of operating our service.
We clarify that we screen all our technical service providers before hiring them to ensure that they strictly adhere to applicable rules regarding the protection of personal data.
FURTHERMORE, WE GUARANTEE THAT WE WILL NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR BUSINESS PARTNERS.
Can your personal data be transferred outside the European Union?
The personal data processed by our website is exclusively hosted on servers located within the European Union.
Furthermore, we do our utmost to only use technical tools whose servers are also located within the European Union. If this is not the case, we ensure that they implement the appropriate safeguards required to ensure the confidentiality and protection of your personal data.
How do we protect your personal data?
We implement all necessary technical and organizational means to ensure the security of your personal data on a daily basis, particularly to combat any risk of destruction, loss, alteration, or disclosure.
Do we use cookies when you browse our website?
We inform you that we use cookies when you browse our website. For more information, we invite you to consult our cookies policy.
Who can you contact for more information about the use of your personal data?
To best ensure the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (DPO) with our regulatory authority.
You can contact our DPO at any time and free of charge at privacy@shiptify.com to obtain more information or details on how we process your data.
How can you contact the CNIL?
You can contact the "Commission nationale de l'informatique et des libertés" or "CNIL" at any time using the following contact details: CNIL Complaints Service, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07, or by phone at 01.53.73.22.22.
Can the Cookie Policy be modified?
We may modify our Privacy Policy at any time to adapt to new legal requirements and to new processing that we may implement in the future.
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